Critical Resources for Cabin Crew
Navigating life's challenges can feel overwhelming, especially with our non-traditional schedules. This resource hub is designed to help you find support quickly. Whether you are dealing with a personal loss, financial stress, or just need someone to talk to, please know that you are not alone.
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If you are in immediate danger or a crisis, please use these resources first:
988 Suicide Crisis Helpline (Canada-wide): Call or text 988 | 988.ca
WestJet EFAP (Greenshield):1.833.707.4747 | Sign up / Sign in
Kids Help Phone: Call 1.800.668.6868 or text 686868 | kidshelpphone.ca
211 Canada | 211.ca
Hope for Wellness (Indigenous Peoples): 1.855.242.3310 | hopeforwellness.ca
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Government of Canada – Mental Health: Get Help | https://www.canada.ca/en/public-health/services/mental-health-services/mental-health-get-help.html
Canada-wide starting point for crisis lines, supports, and services.
Canadian Mental Health Association (CMHA) | https://cmha.ca
Free programs, peer support, and local referrals across Canada.
BounceBack (free, available in some provinces) | https://bouncebackontario.ca
CBT-based coaching and self-help resources for stress, anxiety, and depression.
MindShift CBT (app-based CBT tools) | https://www.anxietycanada.com/resources/mindshift-cbt/
Helpful for anxiety management and coping strategies.
Suicide / Mental Health Support in the USA | 988lifeline.org
988 is the suicide and crisis phone line (no text option)
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MyGrief.ca | https://mygrief.ca
Free Canadian online grief support with structured modules and practical coping tools.
AboutGrief.ca (Canadian Grief Alliance) | https://aboutgrief.ca
National grief education and service navigation hub.
Bereaved Families of Ontario (BFO) | https://bereavedfamilies.net
Peer grief support groups, education, and resources (many options accessible virtually).
Healing Hearts Bereavement Support | https://healingheartscanada.org
Peer support for grief and bereavement, including substance-related loss.
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Department of Justice Canada – Family Law Information | https://www.justice.gc.ca/eng/fl-df/
Free information on separation, parenting arrangements, child support, and legal processes.
Provincial/Territorial Family Justice Services (varies by location) | https://www.justice.gc.ca/eng/fl-df/pt-tp/index.html
Links out to each province/territory’s family justice support.
Kelty Mental Health – Separation and Divorce Self-Care | https://keltymentalhealth.ca/taking-care-of-yourself-during-separation-and-divorce
Practical coping tools and guidance (useful across Canada).
Al-Anon Family Groups (support for families affected by alcohol use) | https://al-anon.alateen.on.ca (regional example; groups exist across Canada)
Peer support for those impacted by someone else’s drinking.
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Sheltersafe.ca (Canada-wide shelter locator) | https://sheltersafe.ca
Find shelters and supports across Canada (especially for women and children).
Canadian Centre for Child Protection | https://protectchildren.ca
Resources for child safety, online harms, and family support.
Victim Services (local and provincial programs)
Start with 211 or search your province’s “Victim Services” program for free navigation and support.
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211 Canada | https://211.ca
Best starting point for emergency and community supports.
Government of Canada – Benefits Finder | https://www.canada.ca/en/services/benefits/finder.html
Helps people identify potential benefits (income supports, disability supports, family benefits).
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Al-Anon Family Groups (support for families affected by alcohol use) |https://al-anon.alateen.on.ca (regional example; groups exist across Canada)
Peer support for those impacted by someone else’s drinking.
Narcotics Anonymous (Canada) | https://cana-na.org
Free peer support meetings across Canada.
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Pregnancy and Infant Loss Support Centre | https://pilsc.org
Peer support and grief resources for pregnancy and infant loss.
Postpartum Support International (Canada access) | https://www.postpartum.net
Free resources and online support groups (international, widely used in Canada).
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Canadian Virtual Hospice | https://www.virtualhospice.ca
Support and information for caregiving, end-of-life issues, grief, and coping.
Caregiver Support (varies by province)
Start with 211 to find local caregiver associations, respite supports, and caregiver groups.
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Greenshield Crisis Support | 1.833.707.4747 | http://app.greenshieldplus.ca/en/sign-up
EFAP is a confidential counselling and information service sponsored by WestJet.
This program is designed to help you and your immediate family members with any problems that affect your family life, work life, or well-being. This program is available for all employees, regardless of benefit eligibility. You, your spouse and your dependent children (as defined in the benefits plan) are eligible to use the EFAP.
CMHA (local branches) | https://cmha.ca
Programs and referrals for stress, trauma symptoms, and burnout.
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Vancouver Child and Youth Mental Health Referral Intake | +1.604.709.4111
For suicidal children and youth (18 & under) at risk of suicide.VictimLink BC | +1.800.563.0808
Provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services.Province Wide Suicide Line Crisis 24 hours | +1-800-SUICIDE (1-800-784-2433)
310 Mental Health Support Line (province wide) Crisis 24 hours | 310-6789
Crisis Intervention & Suicide Prevention Centre of BC Crisis 24 hours | youthinbc.com | +1.604.872.3311
WAVAW (Women Against Violence Against Women) 24-Hour Crisis Line | 604-255-6344
Trans Lifeline | +1.877.330.6366 (Toll free anywhere in Canada)
Vancouver Recovery Club | +1.604.708.9955 | http://vancouverrecoveryclub.com
Alcoholics and addicts seeking relief and recovery from their addiction and disease.
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Distress Centre Calgary: Crisis/Distress/Suicide Prevention Centre, Helpline, Suicide Bereavement, Mental Health (24 hours)1-403-266-4357 | https://www.distresscentre.com/ | info@distresscentre.com
YW Calgary: 24-Hour Crisis Line for Domestic Abuse | +1.403.266.0707
211 Alberta
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Edmonton Distress Line | 1.780.482.HELP (4357) | edmonton.cmha.ca/find-help/distress-crisis-lines
BRITE LINE | 1.844.702.7483 | albertahealthservices.ca/amh/page16759.aspx
For the 2SLGBTQIA+ community211 Alberta
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Winnipeg Crisis Services | wrha.mb.ca/mental-health/crisis-services
Crisis services offer immediate, short-term help to individuals who experience an event that produces emotional, mental, physical, and behavioural distress or problems.Manitoba Farm, Rural & Northern Support Services | +1204.571.4182 | Toll Free: +1.866.367.3276
Manitoba Suicide Line | +1.877.435.7170
First Nations and Inuit Hope for Wellness Help Line | +1.855.242.3310
Winnipeg Shared Health Adult Crisis Response Centre | +204.940.1781
Postpartum Depression | wrha.mb.ca/mental-health/postpartum-depression/
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Distress Centres of Greater Toronto | https://www.dcogt.com/
Toronto Community Crisis Service (TCCS) | toronto.ca/community-people/public-safety-alerts/community-safety-wellbeing-programs/toronto-community-crisis-service/
TCCS provides free, confidential, in-person mental health supports citywide from mobile crisis workers. TCCS supports Toronto residents 16 years of age or older and is available 24 hours a day, seven days a week.Within Toronto city limits
211Outside Toronto city limits
1.800.836.3238
TTY: 1.888.340.1001
Multilingual Distress Line | torontocentralhealthline.ca/listServices.aspx?id=10110®ion=Toronto
Toronto Mental Health Resources | toronto.ca/community-people/health-wellness-care/health-programs-advice/mental-health-resources/
Ontario Transgender Resources & Support | transgendermap.com/guidance/resources/canada/ontario/
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Montreal Crisis Support (EN): resicq.ca/list-of-crisis-centers/ (FR): resicq.ca/liste-centres-crise/
AMI- Quebec
Offers crisis intervention numbers and links for urgent situations. For mental health support:
Info-Social at 811211 Grand Montréal | quebec.ca/en/health/mental-health/finding-help-and-support-for-mental-health/finding-mental-health-help-and-support-resources/mental-health-help-and-support-resources
Provides a list of community organizations offering free, anonymous, and confidential telephone listening services.CIUSSS de l'Ouest-de-l'Île-de | 211qc.ca/en/psychosocial-support/helplines-talklines
Offers immediate assistance and information for crisis situationsSuicide Prevention | 1-866-APPELLE (277-3553)
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MedAire | +1.480.379.1940
MedAire is a security contractor retained to help WestJet Group employees in emergency situations that may happen while performing job-related duties outside of Canada. MedAire is available 24/7 to respond quickly to events around the world and can manage a wide variety of emergency situations.
Review the Company Issued MedAire Briefing Card
Government of Canada
Request Emergency Assistance Outside of Canada
Canadian citizens can contact the Emergency Watch and Response Centre for 24/7 consular assistance. They do not provide information about immigration, permanent residence, or visas.Online form: Emergency contact form
Email: SOS@international.gc.ca
Telephone, from outside Canada:
+1.613.996.8885 (call collect where available)
Contact the nearest Embassy or Consulate
Telephone, from inside Canada (on behalf of a Canadian citizen outside Canada):
+1.613.996.8885
+1.800.387.3124 (toll-free from the U.S. and Canada)SMS: +1.613.686.3658 (carrier charges may apply)
WhatsApp: +1.613.909.8881 (carrier charges may apply)
Signal: +1.613.909.8087 (carrier charges may apply)TTY (for persons with a hearing loss):
+1.613.944.1310
+1.800.394.3472 (toll-free from the U.S. and Canada)